ITIL® 4 Specialist: Drive Stakeholder Value Training

€1,600.00

Course Description:

This ITIL 4 Specialist: Drive Stakeholder Value (DSV) course covers all types of engagement and interaction between a service provider and their customers, users, suppliers, and partners. It focuses on the conversion of demand into value via IT-enabled services. It covers critical topics such as SLA (Service Level Agreements) design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. In addition, it will provide you with the tools to increase stakeholder satisfaction, which is integral to business success in the current competitive landscape.

Course Outline:

Understand how customer journeys are designed
Know how to target markets and stakeholders
Know how to foster stakeholder relationships
Know how to shape demand and define service offerings
Know how to align expectations and agree details of services
Know how to onboard and offboard customers and users
Know how to act together to ensure continual value co-creation (service consumption/provisioning)
Know how to realise and validate service value

For a detailed course outline, kindly click here.

Learning Outcomes:

Understand all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including essential CX, UX, and journey mapping concepts
Apply practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows

Key Features of this ITIL® 4 Specialist: Drive Stakeholder Value Training:

Practice exams and prep questions
End of course examination voucher included
After-course instructor coaching benefit

Prerequisites:

Candidates must hold ITIL 4 Foundation Certification.

Dates:

This course runs for 3 days and, in order to provide you with more flexibility, you may opt for the morning to afternoon option or the afternoon to evening option. Contact us by email on kla@kpmg.com.mt or by telephone on 2563 6363 for further information on the upcoming dates.

When you see “Guaranteed to Run” next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Venue: Online (AnyWare) – details of how to join the meeting will be sent once registration is complete.

Fee: €1,600

Funding: This course is also eligible for the ‘Investing in Skills’ Scheme, managed by Jobsplus. Learn more here.

Certifications/Credits:

The course prepares you for the ITIL 4 Specialist: Drive Stakeholder Value exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.

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