Course Description:

This ITIL 4 Foundation Training course is designed for professionals who want to adopt ITIL to improve service management. In this course, you will gain the knowledge needed to pass the ITIL 4 Foundation Certification exam, learn about the end-to-end IT/digital operating model, and use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services.

You will also explore the service value chain and IT service management practices, identify opportunities to develop IT practices using ITIL guidelines, and recognise the importance of IT and business integration. The course includes instructor-guided or self-paced learning options, practice exams, prep questions, and additional resources.

Course Outline:

• Service Management
• The Four Dimensions
• The Service Value System
• The Service Value Chain
• The Seven Guiding Principles
• ITIL Practices: Practice Overview and General Management Practices
• ITIL Practices: Service Management and Technical Management Practices

For a detailed course outline, kindly click here.

Learning Outcomes:

• The ITIL 4 end-to-end IT/digital operating model
• How to use the ITIL 4 model to create, deliver, and continuously improve tech-enabled products and services
• The impact of technology and IT teams in a broader business strategy
• Prepare for and pass the ITIL 4 Foundation certification exam
• Identify opportunities to develop IT practices using ITIL guidelines
• Interact with IT teams using ITIL 4 terminology and concepts
• Explore the service value chain and IT service management practices
• Recognise the importance of IT and business integration
• Continue learning and face new challenges with after-course one-on-one instructor coaching

Key Features of this ITIL® 4 Foundation Training:

• Practice exams and prep questions
• End of course examination voucher included
• After-course instructor coaching benefit

Prerequisites:

No specific experience is required to join! But do bring your curiosity and willingness to try new, innovative things.

Dates:

Venue: Online (AnyWare) – details of how to join the meeting will be sent once registration is complete.

Fee: €1,450

Funding: This course is also eligible for the ‘Investing in Skills’ Scheme, managed by Jobsplus. Learn more here.

Certifications/Credits:

To earn this certification, you must:

• Sit for the ITIL 4 Foundation exam via PeopleCert®’s online proctoring service
• Score a 65% on the exam in 60 minutes

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