ITIL® 4 Specialist: Create, Deliver, and Support Training

€1,600.00

Course Description:

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the ‘core’ service management activities and the ‘creation’ of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.

Course Outline:

Key Concepts of Service Management
ITIL Practices Across the Service Value Stream
Create, Deliver, and Support Services

For a detailed course outline, kindly click here.

Learning Outcomes:

Plan and build a service value stream to create, deliver and support service
Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
Create, deliver, and support services
Practice exams, prep questions, and additional resources are included

Key Features of this ITIL® 4 Specialist: Create, Deliver, and Support Training:

Practice exams and prep questions
End of course examination voucher included
After-course instructor coaching benefit

Prerequisites:

Accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. Candidates must hold ITIL 4 Foundation Certification.

Dates:

This course runs for 3 days and, in order to provide you with more flexibility, you may opt for the morning to afternoon option or the afternoon to evening option. Contact us by email on kla@kpmg.com.mt or by telephone on 2563 6363 for further information on the upcoming dates.

When you see “Guaranteed to Run” next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Venue: Online (AnyWare) – details of how to join the meeting will be sent once registration is complete.

Fee: €1,600

Funding: This course is also eligible for the ‘Investing in Skills’ Scheme, managed by Jobsplus. Learn more here.

Certifications/Credits:

The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.

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