ITIL® 4 Specialist: Create, Deliver, and Support Training


ITIL® 4 Specialist: Create, Deliver, and Support Training

Course Description:

This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the ‘core’ service management activities and the ‘creation’ of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.

Course Outline:

  • Key Concepts of Service Management
  • ITIL Practices Across the Service Value Stream
  • Create, Deliver, and Support Services

For a detailed course outline, kindly click here.

Learning Outcomes:

  • Plan and build a service value stream to create, deliver and support service
  • Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
  • Create, deliver, and support services
  • Practice exams, prep questions, and additional resources are included

Key Features of this ITIL® 4 Specialist: Create, Deliver, and Support Training:

  • Practice exams and prep questions
  • End of course examination voucher included
  • After-course instructor coaching benefit


Accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. Candidates must hold ITIL 4 Foundation Certification.


This course runs for 3 days and, in order to provide you with more flexibility, you may opt for the morning to afternoon option or the afternoon to evening option. Contact us by email on or by telephone on 2563 6363 for further information on the upcoming dates.

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Venue: Online (AnyWare) – details of how to join the meeting will be sent once registration is complete.

Fee: €1,600

Funding: This course is also eligible for the ‘Investing in Skills’ Scheme, managed by Jobsplus. Learn more here.


The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.


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Course Features

  • Guided Learning 3 days
  • Language English
  • Assessments