Course Description:
This ITIL 4 Specialist: Create, Deliver, and Support (CDS) course covers the ‘core’ service management activities and the ‘creation’ of services. It focuses on integrating different value streams and activities to create, deliver, and support IT-enabled products and services while also covering supporting practices, methods, and tools and an understanding of service quality and improvement methods.
Course Outline:
- Key Concepts of Service Management
- ITIL Practices Across the Service Value Stream
- Create, Deliver, and Support Services
For a detailed course outline, kindly click here.
Learning Outcomes:
- Plan and build a service value stream to create, deliver and support service
- Identify how relevant ITIL practices contribute to the creation, delivery, and support across the SVS and value streams
- Create, deliver, and support services
- Practice exams, prep questions, and additional resources are included
Key Features of this ITIL® 4 Specialist: Create, Deliver, and Support Training:
- Practice exams and prep questions
- End of course examination voucher included
- After-course instructor coaching benefit
Prerequisites:
Accredited training for the ITIL Managing Professional modules is mandatory to enable a complete understanding of the core material. Candidates must hold ITIL 4 Foundation Certification.
Dates:
This course runs for 3 days and, in order to provide you with more flexibility, you may opt for the morning to afternoon option or the afternoon to evening option. Contact us by email on [email protected] or by telephone on 2563 6363 for further information on the upcoming dates.
When you see “Guaranteed to Run” next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.
Venue: Online (AnyWare) – details of how to join the meeting will be sent once registration is complete.
Fee: €1,800
Funding: This course is also eligible for the ‘Investing in Skills’ Scheme, managed by Jobsplus. Learn more here.
Certifications/Credits:
The course prepares you for the ITIL 4 Specialist: Create, Deliver, and Support exam, one of five exams needed to achieve ITIL 4 Managing Professional (MP) Certification.
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