ITIL® 4 Strategist: Direct, Plan, and Improve Training

€1,800.00

Course Description:

This ITIL 4 Strategist: Direct, Plan, and Improve (DPI) course provides individuals with the practical skills necessary to create a ‘learning and improving’ IT (Information Technology) organisation with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working and how they can be leveraged to an organisation’s advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Course Outline:

Understand the Key Concepts of Direct, Plan and Improve (DPI)
Understand the Differences Between the Following Key Concepts
Understand the Scope of What is to be Directed and/or Planned and Know How to Use Key Principles and Methods of Direction and Planning in that Context
Understand the Role of Governance, Risk and Control and Know How to Integrate the Principles and Methods into the Service Value System
Understand and Know How to Use the Key Principles and Methods of Continual Improvement for all Types of Improvements
Understand and Know How to Use the Key Principles and Methods of Communication and Organisational Change Management to Direction, Planning and Improvement
Understand and Know How to Use the Key Principles and Methods of Measurement and Reporting in Direction, Planning and Improvement

For a detailed course outline, kindly click here.

Learning Outcomes:

Apply the key concepts of Direct, Plan and Improve
Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
Understand the role of governance, risk and control, and know how to integrate the principles and methods into the service value system
Understand and know how to use the key principles and methods of continual improvement for all types of improvements
Understand and know how to use the key principles and methods of Communication and Organisational Change Management to direction, planning and improvement
Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
Understand and know how to direct, plan and improve value streams and practices
Continue learning and face new challenges with after-course one-on-one instructor coaching

Key Features of this ITIL® 4 Strategist: Direct, Plan, and Improve Training:

Practice exams and prep questions
End of course examination voucher included
After-course instructor coaching benefit

Prerequisites:

Candidates must hold ITIL 4 Foundation Certification.

Dates:

This course runs for 3 days and, in order to provide you with more flexibility, you may opt for the morning to afternoon option or the afternoon to evening option. Contact us by email on kla@kpmg.com.mt or by telephone on 2563 6363 for further information on the upcoming dates.

When you see “Guaranteed to Run” next to a course event, you can rest assured that your course event — date, time — will run. Guaranteed.

Venue: Online (AnyWare) – details of how to join the meeting will be sent once registration is complete.

Fee: €1,800

Funding: This course is also eligible for the ‘Investing in Skills’ Scheme, managed by Jobsplus. Learn more here.

Certifications/Credits:

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam. This crossover exam fulfils a core requirement of the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

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