This course can be delivered to your organisation as part of our bespoke Corporate Training Solutions, at your own time and your own convenience. Contact us on kla@kpmg.com.mt or call us on +356 2563 6363 or on +356 9963 6363 for more information on how we can take care of your organisation’s training needs.

Course Description: 

“It is very important to understand that emotional intelligence is not the opposite of intelligence, it is not the triumph of heart over head – it is the unique intersection of both”, David Caruso.

This course will provide learners with an understanding of what emotional intelligence is and enable them to assess where they are on the emotional intelligence continuum. Most importantly, this training will give them the tools needed to develop and strengthen their emotional intelligence. This will, in turn, have a positive impact on their work relationships and on how they manage their team.

Through various hands-on exercises, they will have the chance to explore and practice a number of techniques to enhance their self-awareness of what they are feeling and their awareness of other people’s emotions. Other exercises will focus on identifying what triggers them and how to effectively manage their emotions in such situations. We will also explore how to communicate and connect with others in a more effective manner. The ultimate goal of this training is for the learners to acquire strategies to develop and maintain better professional relationships.

Target Audience:

Would you like to better understand and manage your own emotions and of those around you to succesfully navigate through an ever-changing world? We’ll save you a spot!

Learning Outcomes:

At the end of the session, learners will be able to:

• Identify the four dimensions of emotional intelligence and how the dimensions are related to each other
• Apply techniques to increase self-awareness
• Apply techniques to positively manage emotional responses
• Use active listening techniques to enhance understanding of others
• Distinguish between affective empathy and cognitive empathy
• Use communication skills to demonstrate empathy
• Ask questions that open up communication
• Approach difficult conversations in a more effective manner
• Deliver emotionally intelligent feedback
• Develop an action plan to boost your emotional intelligence

Venue: Kindly contact us on kla@kpmg.com.mt to indicate your preferred training method; online or in-person.

CPE Hours: This course qualifies for 6 hours of Structured CPE which can be classified as Professional Competency. A certificate of attendance will be provided at the end of the session.

Trainer:

Christine Garzia

Christine is a career advisor and is passionate about guiding individuals throughout their professional journey in an authentic and personalised way. She has worked as a career advisor, mentor, and trainer for the past 15 years. Christine is ex-Big 4 (KPMG) and continues to advise a diverse range of corporate, public, and third sector clients. She has led several pan-EU research projects and programmes focusing on training and employability. Christine has also produced career-focused TV programmes and has frequently been invited to share her professional insights on various media platforms.

Christine is an alumna of the University of London from where she received her M.Sc. in Occupational Psychology. She holds a degree in Psychology (Hons.) and a post-graduate diploma in Lifelong Career Guidance & Development and is currently reading for her PhD in Career Guidance.

Outside of work, Christine is an avid trekker and has a keen interest in gardening. Her appreciation of diverse cultures has led her to travel extensively across Asia, Europe, the Middle East, and Africa.

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Is your employer paying for your CPE seminars? Contact us on kla@kpmg.com.mt to discuss how the employer can benefit from our offers.

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