Overview

This course covers the basics of problem gambling. As an attendee, you will gain increased awareness of the different indicators which can assist in acknowledging, and acting upon, the possible existence of a customer’s gambling problem. Through learning to pick up on signals and trends from your customers, you will gain a greater appreciation for the complex environment that is responsible gambling. In addition, you will better understand the use of harm minimisation measures, as well as the available counselling and treatment options for problem gamblers.

Course Outline

– Introductions
– What are we talking about?
– Gambling Risks Responsible gaming – Who are at risk?
– Three phases Signs and signals of problem gambling
– Company policy
– Role of regulator and operator

Pre-requisites

This course will be particularly helpful to professionals who are relatively new to the gambling industry or who wish to further their knowledge of responsible gambling.

Learning Outcomes

Learn all basics concerning problem gambling awareness. Learn to pick up signals and act on these.

Target Audience

Regardless of level or seniority, this course will be particularly helpful to professionals who are relatively new to the gambling industry or who wish to further their knowledge of responsible gambling.

Tutor

Malcolm Bruce, Director, Gambling Integrity

Malcolm Bruce is Founder and Director of ‘Gambling Integrity’ and has extensive international experience advising and training on Responsible Gambling and consumer protection with governments, regulators and companies. His previous gambling related roles have included Director of Corporate Responsibility for Betfair and Chief Executive of the Responsibility in Gambling Trust (before it became known as GambleAware). He also runs a consultancy in Organisational Ethics and Leadership. Besides he is involved in G4 training and accreditation / certification projects