This course can be delivered to your organisation as part of our bespoke Corporate Training Solutions, at your own time and your own convenience. Contact us on kla@kpmg.com.mt or call us on +356 2563 6363 or on +356 9963 6363 for more information on how we can take care of your organisation’s training needs.

Course Description:

Stephen Covey famously wrote, “Seek to understand rather than be understood”. Such conversations require empathy: a critical ingredient of effective communication and teamwork, as well as a fundamental building block in resolving conflict.

Although the nature vs nurture debate surrounding empathy is still ongoing, studies appear to indicate that empathy is both an innate trait and a skill. It is clearly evident that some individuals are naturally more empathetic than others, and appear to be truly gifted in the way they relate to other humans! On the other hand, empathy can also be viewed as a skill to be learned and cultivated further, with determination and effort!

Do you want to interact in a more effective way with co-workers? Do you want to foster strong personal and professional relationships? This session aims to provide a better understanding of what empathy is and why it is a necessary ingredient to build and nurture healthy relationships. We will also explore a mix of strategies that may be used to develop and enhance one’s empathy skills.

Target Audience:

Want to be a better conversationalist? We’ll save you a spot!

Learning Outcomes:

• Explain why empathy is important and its role in emotional intelligence
• Distinguish between three different types of empathy
• Identify key elements of empathic listening
• Recognise the five levels of listening
• Ask questions that open up communication
• Engage in perspective-taking
• Develop an action plan to boost your empathy skills

Venue: Kindly contact us on kla@kpmg.com.mt to indicate your preferred training method; online or in-person.

CPE Hours: This course qualifies for 4 hours of Structured CPE which can be classified as Professional Competency. A certificate of attendance will be provided at the end of the session.

Trainer:

Christine Garzia

Christine is a career advisor and is passionate about guiding individuals throughout their professional journey in an authentic and personalised way. She has worked as a career advisor, mentor, and trainer for the past 15 years. Christine is ex-Big 4 (KPMG) and continues to advise a diverse range of corporate, public, and third sector clients. She has led several pan-EU research projects and programmes focusing on training and employability. Christine has also produced career-focused TV programmes and has frequently been invited to share her professional insights on various media platforms.

Christine is an alumna of the University of London from where she received her M.Sc. in Occupational Psychology. She holds a degree in Psychology (Hons.) and a post-graduate diploma in Lifelong Career Guidance & Development and is currently reading for her PhD in Career Guidance.

Outside of work, Christine is an avid trekker and has a keen interest in gardening. Her appreciation of diverse cultures has led her to travel extensively across Asia, Europe, the Middle East, and Africa.

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